Frequently asked question

Below you can find answers to the questions we are most often asked about making purchases from our store:

 

How can I check the progress of an order?

You will get an e-mail about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.

 

What methods of delivery are available?

How much will I pay for delivery?

How long will I have to wait for delivery?

See the "Cost of delivery" page on the bottom of the site to see detailed info.

 

How can I pay for my order?

You can choose one of the following methods of payment:

  • transfer to bank account in EUR,
  • PayPal

 

Can I collect goods in person?

No.

 

What is the storeroom?

The storeroom is an area where you can add products that you are still thinking about. This function is available only to registered users.

If you are debating whether to buy a particular product, and you have an account, just log on and add the product to your storeroom. The products in the storeroom are remembered for you. When you next log on to the store, you will find all of the products you saved. At any time you can return to them, move them to the shopping basket or remove them from the storeroom.

 

Can I obtain a VAT invoice?

Yes, please check a "Company" field during the checkout and fill it with the company name, vat/tax id and its address. All of these informations are needed to make a valid invoice.

 

How can I change my order?

You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact me as quickly as possible on sales@prox.com.pl

 

I placed an order in error. How can I cancel it?

You can cancel your order only up to the time when it has been put into production. After that, cancellation is no longer possible. To cancel an order, contact me as quickly as possible on sales@prox.com.pl

 

Where is my package?

If you select the registered delivery option such as DHL or Polish Post Priority Registered Mail, you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the Shipping column when you view your order details. The unregistered shipping methods have no tracking available.

 

I have a problem with a product I ordered. What now?

Contact me on support@prox.com.pl

 

Can I return a product that I have purchased?

By law, the products that are made to order (so all the devices that are listed in my shop) are not eligible for a return so please make decisions wisely.

 


 

Frequently asked questions about the keypads itself:

I've plugged the keypad in and it doesn't work, what should I do?

The very first thing you have to do is to try another usb cord. It just sometimes got damaged during the shipping and it needs to be replaced. Then try to plug it in into different usb ports and different computers and try to find out what causes the issues.

If those things don't help, please write to me and we'll try to do something :)

My keypad is broken, what should I do?

As long as you didn't break the warranty seal - it's totally possible to send me the keypad back for the repair. You don't have to pay for the shipping if you don't want to. Then I'll repair the keypad and send it back to you :) 

Duration of the warranty: 1 year (from the day of the purchase)

 

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